Organization: Colorado Building Plans
Website: www.coloradobuildingplans.com
Effective Date: September 28, 2026
Contact: lance@lholtinc.com
LAST UPDATE: September, 28, 2026
Colorado Building Plans (“Colorado Building Plans,” “we,” “us,” or “our”) provides architectural drawings for home designs, home additions, and remodel projects for Colorado properties and homeowners. We seek to treat every person who interacts with us with honesty, respect, and fairness. This Fair Treatment Policy explains the principles that guide how we communicate, offer our services, handle information, work with outside businesses, and respond to concerns. Our central values are clear communication, consistent application of our stated policies, respect for every person, and good-faith efforts to make things right when something goes wrong.
The Fair Treatment Policy concept was created by SiteLaws.com.
This policy describes the standards of fair treatment that Colorado Building Plans intends to follow in its public-facing activities. Colorado Building Plans is the public and legal name of our organization, and our primary location and governing jurisdiction is the State of Colorado. Our mailing address is [Business Mailing Address].
This policy applies to our interactions with the following people and organizations:
This policy works alongside our Terms and Conditions, Privacy Policy, and Accessibility Statement. If this policy conflicts with a signed agreement, proposal, or our Terms and Conditions, the specific agreement or Terms and Conditions will generally control, except where applicable law requires otherwise. This policy addresses our public and customer-facing commitments and does not serve as an employee handbook or workplace policy.
We seek to uphold the following commitments in our daily work:
Fair treatment does not mean that every person will receive an identical outcome. Legitimate differences may arise from the scope of a project, the terms of an individual agreement, property location, eligibility requirements, design complexity, site conditions, local building requirements, our capacity and scheduling availability, safety considerations, or applicable law. When differences occur, we intend for them to rest on legitimate, nondiscriminatory reasons.
We do not intend to discriminate against any person on the basis of characteristics protected by applicable law. Depending on the jurisdiction, these characteristics may include, without limitation, race, color, religion or creed, national origin, ancestry, sex, sexual orientation, gender identity, gender expression, marital status, familial status, age, disability, genetic information, military or veteran status, and other characteristics recognized by federal, state, or local law. Not every listed characteristic receives identical legal protection in every location or context, and this list does not limit any protection that applicable law provides.
We seek to make service decisions, communications, pricing, and scheduling choices based on legitimate business factors rather than personal characteristics. We encourage anyone who believes they experienced unfair or discriminatory treatment to contact us using the method in Section 11.
We intend to communicate with courtesy, patience, and professionalism, whether by email, phone, video meeting, or in person. We seek to explain design options, project requirements, and limitations in plain language so that homeowners can make informed decisions about their projects.
We ask the same respect from everyone who interacts with us. The following conduct is not acceptable in dealings with Colorado Building Plans, our personnel, our customers, or our partners:
We may pause or end a conversation, meeting, or relationship when conduct of this kind occurs, as described in Section 12.
Colorado Building Plans is a Colorado business that serves Colorado property owners and homeowners. Our publicly offered services are generally available to eligible Colorado properties, and we may decline requests for properties located outside Colorado. We intend to apply this eligibility rule consistently and to explain the rule when a request falls outside our service area.
Free consultations and resources. We may offer free consultations, estimates, sample plans, or informational content. Free offerings help you explore whether our services fit your project, and they do not create an obligation for either party to proceed. We may limit the length, frequency, or availability of free offerings based on scheduling capacity, and we intend to apply those limits fairly.
Paid services and plans. Our paid services may include ready-made building plans, custom architectural drawings, and design services for new homes, additions, and remodels. The deliverables, revisions, and timelines for each project depend on the agreed scope, which we intend to describe in a proposal, order confirmation, or written agreement. Different projects may involve different pricing and turnaround times because of size, complexity, site conditions, and requested features.
Professional and design services. Our drawings and design guidance are prepared for residential building projects. Our services do not constitute legal, financial, or engineering advice unless a separate written agreement expressly states otherwise. Local building departments, homeowners associations, structural engineers, or other reviewers may require changes, additional documents, or stamped drawings before a project moves forward. We do not guarantee permit approval, construction costs, contractor performance, or specific project outcomes. [Insert any professional licensure or registration details, if applicable.]
We seek to disclose material prices, fees, and limitations before you commit to a purchase or project. When reasonably feasible, we intend to provide a written quote, proposal, or listed price that identifies what is included and what may cost extra, such as additional revision rounds, scope changes, or expedited work.
Payment terms, deposit requirements, revision allowances, cancellation terms, and refund eligibility are described in our Terms and Conditions or in your individual project agreement. [Insert summary of payment, cancellation, and refund terms, or confirm that the Terms and Conditions address them.] Because custom drawings involve professional time and work tailored to a specific property, refunds for completed or partially completed work may be limited, except where applicable law requires otherwise or where your agreement provides a refund.
When we offer promotions or discounts, we intend to state the material conditions, such as eligibility and expiration dates, clearly. We seek to apply promotional terms consistently to everyone who qualifies.
You may share personal information, property details, photographs, surveys, and existing floor plans with us in the course of a project. We intend to use this information responsibly, collect only what we reasonably need to provide our services, and apply reasonable safeguards to protect it. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Our Privacy Policy governs how we collect, use, share, and protect personal information. If this Fair Treatment Policy and the Privacy Policy differ on a data practice, the Privacy Policy controls.
If you subscribe to our emails or newsletters, you may unsubscribe at any time using the link in our messages or by contacting us.
We seek to make our website and services usable by people with a wide range of abilities. If you have difficulty accessing any part of our website, reviewing plan documents, or communicating with us, please contact us at lance@lholtinc.com. When reasonably feasible, we intend to provide information in an alternative format, extra time for meetings or reviews, or another reasonable method of assistance.
Our Accessibility Statement provides more information about our accessibility efforts.
We work with outside businesses, and some third parties may advertise, sponsor content, or appear through affiliate links on our website. We do not knowingly promote a third party that fails to follow this Fair Treatment Policy or substantially equivalent principles.
We seek to conduct a reasonable, good-faith review of third parties based on information available to us. This review does not certify any third party, and we do not continuously monitor third-party conduct or guarantee ongoing compliance. Each third party remains independently responsible for its own products, services, statements, and conduct, and we are not responsible for independent third-party actions.
If we learn that a vendor, supplier, advertiser, sponsor, or affiliate may not meet these standards, we may take one or more of the following actions:
We intend for our advertising and marketing to be truthful and not misleading. We seek to describe our services, sample plans, and past work accurately, and we intend to avoid exaggerated claims about cost savings, timelines, or permit outcomes.
When our website or communications include sponsored content, paid endorsements, or affiliate links, we intend to disclose that relationship clearly and near the relevant content. We may earn a commission or other compensation when you click an affiliate link or purchase from a partner. A sponsorship, advertisement, or affiliate link does not mean that we guarantee, warrant, or independently verify the third party’s products or services. We encourage you to evaluate any product, contractor, or supplier independently before making a purchase or hiring decision.
If you believe we or one of our partners did not treat you fairly, we want to hear from you. Please send your concern by email to lance@lholtinc.com.
To help us understand and review your concern, please include as much of the following information as you reasonably can:
You do not need to provide every item to submit a concern, although missing information may limit our ability to review the matter fully.
We intend to review credible complaints in good faith. Our review may include reading the information you submit, examining our records, speaking with the people involved, and asking you follow-up questions. The time a review takes may vary depending on the complexity of the concern and the information available. [Insert target acknowledgment or response time, if desired.]
Depending on the facts, a review may lead to one or more of the following outcomes:
We intend to handle complaint information with discretion and share it only with people who reasonably need it to review or resolve the matter. We cannot promise complete confidentiality, because we may need to share information to investigate, protect people or property, comply with law, respond to legal process, or enforce our rights.
We do not tolerate retaliation against any person who raises a concern in good faith or participates in a review. Raising a concern will not, by itself, reduce the quality of service you receive from us. This protection does not extend to complaints that a person knows to be false or submits for an improper purpose.
Fair treatment includes protecting our personnel, customers, systems, and operations. We may decline, limit, suspend, or end services, communications, or relationships for legitimate, nondiscriminatory reasons, including:
When reasonably feasible and appropriate, we intend to explain our decision and, where the agreement or applicable law provides, address any unused prepayment or completed work under the relevant terms.
When we find that a concern is valid, we seek to respond in a way that fits the circumstances. We may consider the seriousness of the issue, whether the conduct was intentional or repeated, any harm caused, the cooperation of the people involved, and any legal obligations. Corrective actions may range from an explanation or correction to a refund or credit when required, a change in our procedures, a warning, or the restriction or termination of a relationship. We intend to apply these considerations consistently to similar situations.
This policy describes our intentions and values. The policy does not create a partnership, joint venture, agency, employment, or fiduciary relationship between Colorado Building Plans and any person or organization. The policy does not guarantee the conduct of any third party, expand any warranty, create a private right of action, or grant contractual rights beyond those in your written agreement, our Terms and Conditions, or nonwaivable rights under applicable law. Nothing in this policy limits any right that applicable law provides and that cannot be waived. This policy does not constitute legal advice, and its publication does not guarantee compliance with any particular law.
We may update this policy from time to time to reflect changes in our services, practices, or applicable law. When we make changes, we will post the updated policy on our website and revise the date shown at the top of this page. Changes take effect when posted unless we state otherwise.
If you have questions about this Fair Treatment Policy, please contact us:
Colorado Building Plans
Website: www.coloradobuildingplans.com
Email: lance@lholtinc.com